Shipping Policy

GENERAL SHIPPING INFORMATION

ORDER PROCESSING TIME & CUT OFF TIME

THERE IS A 24 HOUR PROCESSING TIME FOR ALL ORDERS. HOWEVER, WE ARE WORKING TO GET YOUR ORDER SHIPPED OUT AS SOON AS POSSIBLE.

IF YOU RECEIVE A SHIPPING CONFIRMATION BETWEEN FRIDAY AND SUNDAY, PLEASE BE AWARE THAT YOUR PACKAGE HAS BEEN PACKED BUT MAY NOT HAVE LEFT OUR WAREHOUSE. THANK YOU FOR YOUR UNDERSTANDING.

PLEASE NOTE: WE DO NOT PROCESS ALL MAJOR HOLIDAYS! YOUR ORDER WILL CONTINUE PROCESSING THE FOLLOWING BUSINESS DAY. ALL SHIPPING TIME FRAMES ARE COUNTED IN BUSINESS DAYS.

USPS (UNITED STATES POSTAL SERVICE) 

THE U.S. POSTAL SERVICE DELIVERS PACKAGES MONDAY-SATURDAY. THIS SHOULD BE TAKEN INTO CONSIDERATION WHEN ESTIMATING DELIVERY DATES. TRACKING WILL BE AVAILABLE THROUGH THE USPS WEBSITE. EXPEDITED SHIPPING TIMEFRAMES PROVIDED BY USPS ARE NOT GUARANTEED BY TREYS ALTERNATIVE AND MAY TAKE UP TO 2 TO 5 DAYS IN TRANSIT ONCE PROCESSED AND SHIPPED. APO/DPO/FPO/OTHER MILITARY ADDRESSES MAY TAKE UP TO 14 DAYS IN TRANSIT

WE CURRENTLY DO NOT SHIP INTERNATIONALLY.

ORDER TRACKING: 

WHILE WE STRIVE TO OFFER THE MOST EXPEDIENT AND RELIABLE SERVICE, TREYS ALTERNATIVE DOES NOT AND CANNOT GUARANTEE TRANSIT AND DELIVERY TIMES. AFTER PLACING YOUR ORDER, YOUR TRACKING NUMBER WILL BE SENT TO THE EMAIL ADDRESS SPECIFIED TO YOUR ACCOUNT.

DUE TO THE HIGH VOLUME OF PACKAGES THAT USPS RECEIVES, PLEASE KEEP IN MIND THAT TRACKING INFORMATION MAY NOT BE UPDATED WITHIN SEVERAL DAYS. TRACKING INFORMATION MAY NOT BE UPDATED UNTIL YOUR PACKAGE HAS REACHED YOUR LOCAL USPS SORT FACILITY, TRANSIT LOCATION, OR POST OFFICE. WHILE USPS OFFERS RELIABLE AND EXPEDIENT SERVICE, ERRORS AND DELAYS MAY OCCUR. ERRORS AND DELAYS CAUSED BY OR AS A RESULT OF USPS ARE NOT THE RESPONSIBILITY OF TREYS ALTERNATIVE AND MUST BE RESOLVED BY CONTACTING USPS (SEE CONTACT INFORMATION BELOW).

LOST & UNDELIVERED PACKAGES: 

LOST OR UNDELIVERED PACKAGES ARE NOT THE RESPONSIBILITY OF TREYS ALTERNATIVE, AND ANY ISSUES ARISING FROM PACKAGES/SHIPMENTS NOT RECEIVED MUST BE RESOLVED WITH THE POSTAL CARRIER IN USE. TREYS ALTERNATIVE STRIVES IN THE UPKEEP AND RESOLUTION OF SUCH MATTERS, AND ANY ERRONEOUS SHIPPING ISSUES MUST BE REPORTED WITHIN 24 HOURS OF THE LAST TRACKING UPDATE. 

PLEASE NOTE THAT ERRONEOUS AND INCOMPLETE ADDRESS SUBMISSIONS INPUTTED BY THE USER WILL CAUSE DELAYS, RETURNS, AND OTHER ISSUES THAT WILL IMPACT THE SUCCESSFUL SHIPPING OF YOUR ORDER. TREYS ALTERNATIVES IS NOT RESPONSIBLE FOR ANY AND ALL COSTS ASSOCIATED WITH ERRONEOUS AND INCORRECT ADDRESS SUBMISSIONS INPUTTED BY THE USER. 

USPS® CUSTOMER SERVICE 

CALL 1-800-ASK-USPS® (1-800-275-8777) TO FILE A CLAIM 

HOURS OF OPERATION 

MONDAY - FRIDAY 8 AM - 8:30 PM ET 

SATURDAY 8 AM - 6 PM ET

MISSING AND INCORRECT ITEMS: 

IF YOU ARE MISSING OR HAVE ONE OR MORE INCORRECT ITEMS IN REGARDS TO YOUR ORDER, EMAIL US WITHIN 24 HOURS OF ORDER DELIVERY. PLEASE INCLUDE A CLEAR PICTURE OF THE PACKING SLIP. ONCE YOUR ORDER HAS BEEN REVIEWED, MISSING ITEMS WILL BE SHIPPED OUT. A RETURN LABEL WILL BE PROVIDED FOR INCORRECTLY SHIPPED ITEMS IF NECESSARY. 

DAMAGED IN TRANSIT: 

IF YOU RECEIVE YOUR ORDER WITH DAMAGED ITEMS, YOU MUST EMAIL US WITHIN 24 HOURS OF DELIVERY. ONCE YOUR CLAIM HAS BEEN SUBMITTED, REVIEWED, AND APPROVED, WE WILL RESHIP THE AFFECTED ITEMS. IF YOU HAVE NOT CONTACTED US WITHIN 24 HOURS OF DELIVERY, A CLAIM MUST BE FILED WITH THE APPROPRIATE SHIPPING COURIER. 

BACKORDERED ITEMS: 

IF AN ITEM THAT YOU HAVE ORDERED IS BACKORDERED, WE WILL ATTEMPT TO CONTACT YOU VIA THE PHONE NUMBER AND EMAIL PROVIDED IN YOUR ORDER. IF NO RESPONSE IS GIVEN WITHIN 24 HOURS, WE WILL PROCESS AND SHIP THE IN STOCK ITEMS IN YOUR ORDER AND A REFUND WILL BE ISSUED IN THE AMOUNT OF THE TOTAL BACKORDERED ITEMS. YOU MAY ALWAYS REQUEST STORE CREDIT IF AN ISSUE HAS NOT YET BEEN REFUNDED FOR THE BACKORDERED ITEMS. 

CANCELING AND ALTERING ORDERS: 

DUE TO THE VOLUME OF ORDERS TREYS ALTERNATIVE RECEIVES AND IN OUR EFFORTS TO PROVIDE THE MOST EXPEDIENT SERVICE TO OUR CUSTOMERS, ONCE AN ORDER HAS BEEN PLACED AND IS PROCESSING WE ARE UNABLE TO ALTER OR CHANGE ANY ORDER. 

DELAYED ORDERS: 

ORDERS MAY BE DELAYED DEPENDING ON TIME PLACED (PLEASE REFER TO ORDER PROCESSING TIME & CUT-OFF TIME ABOVE) AS WELL AS CONFLICT WITH HOLIDAYS AND OTHER EVENTS. TREYS ALTERNATIVE OBSERVES ALL MAJOR NATIONAL HOLIDAYS OF THE UNITED STATES OF AMERICA AND ORDERS PLACED IMMEDIATELY BEFORE OR AFTER THOSE DAYS MAY BE DELAYED. SHIPPING COURIERS MAY ALSO OBSERVE ADDITIONAL HOLIDAYS UPON WHICH ADDITIONAL SHIPPING DELAYS MAY OCCUR DURING THOSE TIMES.

ORDERS MAY ALSO BE REVIEWED TO ENSURE SECURITY AND ACCURACY. IF YOUR ORDER IS UNDER REVIEW, YOU WILL BE CONTACTED WITHIN THE SAME DAY.

WE CHECK ALL INFORMATION ON OUR WEBSITE VERY CAREFULLY. HOWEVER, AN OCCASIONAL ERROR MAY OCCUR, OR MANUFACTURERS MIGHT UPDATE INFORMATION WE ARE UNAWARE OF. WE RESERVE THE RIGHT TO CORRECT INACCURATE INFORMATION AND ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS.